Welcome to Portaferry Surgery
Throughout the pandemic, we have tried to provide you with clear and concise information in a fast changing environment. We request your patience as are sometimes working with a reduced workforce, sometimes with only 2 receptionists, a doctor down or no treatment room nurse. But please be assured that we are ALL working very hard to provide a safe, efficient, quality service to each and every patient.
Requests for a GP consultation for telephone advice or treatment can be made daily. Our GPs are extremely busy and will try their best to call you back, however they have to prioritise medically urgent cases. Their call lists will close once capacity has been reached and calls after this will only be facilitated in the case of a medical emergency. If you don't receive a call back today, then please ring again tomorrow. Please call back if your condition deteriorates.
If you need attention after 6pm or at the weekend – please contact the out of hours service on 028 91 822 344. If your condition is serious or an emergency, then please call an ambulance or attend ED.
For nurse appointments, test results and all other enquiries, please telephone after 10am but please note that our phone lines are less busy late morning and afternoons. Thursday mornings are for urgent medical issues only.
****From 1st June 2021, repeat prescriptions should be requested in writing. Use your re-order form to tick the items you need and leave in to the health centre.
We understand your frustration with the current system, as we feel the same and the doctors would much prefer to be seeing more patients face to face. The practice is experiencing problems securing locum cover and so we are sometimes working with less doctors than we would like to.
(Site updated 11/03/2022)